Customer satisfaction survey


Even the most loyal customers can leave you in the blink of an eye 

Customers are the life source of a business, but even the most loyal customer can leave you in the blink of an eye. Therefore, customer satisfaction surveys help businesses understand how customers feel about their experience with their product/service, and immediately correct issues that make customers unhappy. 

These surveys can be completed online or in person with a variety of methods for best results. Survey results will provide information that can help you reposition your business for faster growth and greater success. 

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Depending on the evaluation purpose of each specific project or product, SOI.Pro will choose methods and channels to provide the best results. 

Some typical and common methods of quantitative and qualitative customer satisfaction surveys include: Net Promote Score (NPS), Customer Satisfaction Score (CSAT), Customer Satisfaction Score,  Customer Effort Score, User Experience or Social listening, group interviews, in-depth interviews, etc.  

As research shows it costs 5 times more to create a new customer than to retain an existing customer, customer satisfaction surveys can help businesses learn more about the advantages and disadvantages of their products and services, therefore better meet the needs and increase numbers of loyal customers. This will be a “weapon” to help businesses not only achieve desired results but also enhance brand value in the market. 

Benefits of the customer satisfaction survey program 

Measuring customer satisfaction helps businesses recognize and make timely adjustments, always ensuring customer satisfaction and grow loyal customers.  

Discovering opportunities to improve products or services from direct customer feedback, in turn creating products/services that meets customer demands. 

Making your customers feel valued: listening to customers demonstrates the fact that you value their opinions and makes them feel more engaged with the brand. 

Satisfied customers will be brand ambassadors. When listening, understanding, and adapting to best meet customer satisfaction, customers not only return, but also become referrers to other customers. 

Please contact us to set up a specific cooperation program!